This Agreement explains our obligations to you (hereafter referred to as, “Client”, “Customer”, or “you”) and GoDetail Mobile Detailing LLC (hereafter referred to as “GoDetail”, “contractor”, “us” or “we”) and your obligations to us in relation to the service(s) you purchase. By using our service you agree to the terms of this agreement, without modification by you. By using the services of GoDetail you hereby agree to the following terms:
OPERATING & MOVING YOUR VEHICLE:
Client will give Contractor access to the vehicle during the detail job and any additional mutually agreed upon times. Please make sure the keys to the vehicle are available to us. This document insures that you authorize us to operate and to move your vehicle, as necessary to do so determined by our contractor.
QUALITY OF SERVICE:
We want you to be satisfied with our service. No services offered are guaranteed to completely restore the vehicle to any previous or new condition. We will try our absolute best to restore the vehicle to the best condition possible and within the constraints of our resources, time, and expertise. We will conduct a final inspection together, with you, at the end of the job. If, after the final inspection and we have left, you find our service unsatisfactory, please contact us within 24 hours so we can address your concern. GoDetail will not be held liable for any concerns after 24 hours of job completion or if you did not complete the final inspection with our contractor.
ACCIDENTS, PRE-EXISTING CONDITION AND DAMAGE:
GoDetail and it’s contractors cannot be held responsible for any damage to the vehicle while in our care. We are as careful as possible and have never once had an accident to date. We are professionals and are skilled at what we do. If something does get damaged while detailing your vehicle, we will advise you of the incident. By agreeing to detailing services you also agree not to hold GoDetail Mobile Auto Detailing LLC liable for any damages to your vehicle.
FEES, TERMS OF SERVICE, AND PAYMENT TERMS
The fee for our service is the agreed dollar amount, indicated as “Total Cost” on the service package order. The term of service is for the amount of time reserved by us to complete the “job” you requested and not for any specific outcome. The amount of time reserved is an estimate since the condition of each vehicle varies. It is possible that the job could take less or more time than the time reserved. GoDetail has the right to charge an extra dirty fee totaling $50 if detail job takes significantly longer than expected at the discretion of GoDetail. This fee is normally reserved for vehicles with take more than 3.5 hours to detail. We will inform you of the possible fee before or during the detail process.
PROVIDING FEEDBACK AND PHOTOS
We ask for your feedback. Please send us an email at (email@example.com) and let us know if there are ANY concerns – good or bad. We also carry the right at the discretion of GoDetail to use pictures of your vehicle for marketing purposes and to publish on its website (www.godetailwash.com) or any of our Social Media.
TERMINATION OF SERVICE
We ask our clients to inform us if they cannot make it to their set appointment time confirmed in their booking at least 48 hours ahead of set time if they wish to cancel. Customers who try to reschedule or cancel their appointment within 48 hours of their reserved booking time will be subject to a cancellation fee totaling $40 to help cover for the reserved time slot income loss.
Additionally, GoDetail may cancel any new or existing maintenance plans or services with clients if we experience that the customer is not the right fit for our services at the discretion of GoDetail Mobile Auto Detailing LLC. Instances of service termination include going behind our back and working directly with GoDetail employees instead of going through the company, being rude or harsh to GoDetail employees, or any other reason we determine to be worthy of service termination by our discretion.
GoDetail reserves the right to modify this statement at any time. Any changes to this Service Contract will be listed in this section, GoDetail does not make any commitment to update the materials.
By using our services you hereby understand that GoDetail does not guarantee any specific outcomes or results with our detailing services.
If the detail job takes much longer than anticipated we reserve the right to charge an extra dirty fee totaling $50 on top of the total cost at the discretion of a GoDetail contractor. All Sales are Final.